Cancellation Policy

Right to cancel the contract
You have the right to cancel this contract within fourteen days, without having to state reasons.
The cancellation period runs for fourteen days from the date of concluding the contract.
In order to exercise this right of cancellation, you must inform us (Ecolog Deutschland GmbH, In der Steele 14, 40599 Düsseldorf, Germany, email: stornierung@ecocare.center, fax: +49 (0) 211 622 750 199) of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, telefax or email). You may use the attached model cancellation form in order to do so, but its use is not compulsory. For the purposes of compliance with the cancellation period, it shall be sufficient if you send off the notification that you are exercising your right to cancel before expiry of the cancellation period.

Consequences of cancellation
If you cancel this contract, we shall refund you for all payments that we have received from you, including delivery costs (except for the additional costs incurred as a result of selecting a type of delivery other than the cheapest standard delivery we have offered), without delay and, at the latest, within fourteen days of the date on which we received your contract cancellation notice. In order to effect this refund, we will use the same payment method that you used for the original transaction, unless a different method has been expressly agreed with you; under no circumstances will you be charged a fee for this repayment.
If you have asked for provision of the services to commence during the cancellation period, you shall pay us an appropriate amount that reflects the portion of the services, compared to the total scope of the services provided for under the contract, that have already been provided up until the date on which you notify us that you are exercising your right to cancel this contract.


Model cancellation form
(Please complete and return this form if you wish to cancel the contract.)

  • To: Ecolog Deutschland GmbH, In der Steele 14, 40599 Düsseldorf, Deutschland, email: stornierung@ecocare.center
  • I/we (*) hereby cancel the contract that I/we (*) have entered into for the purchase of the following goods (*)/provision of the following services (*)
  • Name and place of the Ecolog test centre
  • Booked on (*)/received on (*)
  • Name of the customer
  • Address of the customer
  • Signature of the customer (for a paper notification only)
  • Date

(*) Delete as applicable


Cancellation terms
Upon expiry of the cancellation period, Ecolog’s cancellation terms are as follows:

  • 50% of the test price shall be retained 
    • After 14 days from the date of booking the appointment and prior to performance of the test
  • 100% of the test price shall be retained 
    • If the test has not been performed within 3 months of booking the appointment and you have not cancelled it in good time.